Mental health services financial expectations

The following information is being provided to help you better understand Rosecrance’s financial policies, your responsibility and how we can assist you with this process.

Fees fall into two categories: Routine charges and non-routine charges.

Routine charges are fees all patients incur while they are at Rosecrance. Routine fees are covered under Rosecrance’s daily rate for treatment.

Routine fees related to inpatient treatment may include, but are not limited to, room and board, group therapy and individual sessions with a counselor.

Routine fees related to outpatient treatment are associated with group and individual sessions.

Non-routine charges are fees some patients incur while they are at Rosecrance. These fees vary because not all Rosecrance patients require these services. Non-routine fees are in addition to the daily rate. Your patient account representative can tell you the rates for these services.

Non-routine fees may include, but are not limited to, prescription medications, lab work, psychiatric consultations, individual mental health sessions, special medical care, and room and board charges should your insurance policy not cover them.

For a rate schedule of fees and costs related to treatment, click on the one that applies to you:

To better understand your financial expectations:

To verifty income and choose to bill the Department of Human Services

A patient account representative will work with you before and during admission, as well as throughout your stay, to help develop a realistic funding plan that meets your personal circumstances. The patient account representative will assist in verifying your insurance coverage and any required deposits or co-payments. In the event you have public funding, we will assist you in accessing that funding.
As a courtesy, Rosecrance staff will verify your insurance benefits. We highly recommend that you contact your insurance carrier personally so you can fully understand your benefits. Insurance companies do not guarantee your benefits. We will work with you to provide information to best estimate your cost. Depending on the coverage, a payment may be required at admission.
We will provide you with an estimate of your cost based on the clinical recommendation. You will be required to pay a predetermined portion at admission.
Upon presentation of your Medicaid card, your benefits will be verified. We will bill the appropriate agency on your behalf. You may be responsible for non-routine charges, and you will be billed accordingly.
Your eligibility for state funding will be assessed by the patient account representative.
Rosecrance accepts the following forms of payment:

  • Cash
  • Checks
  • Money orders
  • Visa, MasterCard and Discover
If you have any questions about your bill or the information provided in this brochure, please call 815-391-1000 and ask for one of our patient account representatives.
Depending on your funding, you may be asked to provide some or all of the following documentation:

  • Driver’s license
  • Insurance card
  • Copy of most recent pay check stub
  • Copies of outstanding medical bills
  • Most recent federal tax return
  • Proof of Social Security earnings
  • Proof of exhaustion of third-party payers
  • Proof of dependency (for minors)
  • A statement explaining how you pay for your living expenses (if you are unemployed with no source of income)
  • Statement for non-retirement accounts
Rosecrance recognizes there are occasions when a patient is not financially able to pay for his or her medical care and is not eligible for federal or state medical assistance programs. Rosecrance has established guidelines in which a patient may apply for charity care assistance in certain circumstances.

Rosecrance actively raises funds for charity care. The availability of such financial assistance is limited. Before admission, a financial assessment will be conducted to determine if the patient is qualified to receive any financial assistance.

For additional information, see your patient account representative.

To apply for financial assistance: Application for Financial Assistance (PDF)